KYC Process

RoboFund maintains a strict zero-tolerance policy against fraudulent activities, identity theft, and any misleading practices. To protect our customers’ interests and maintain the integrity of our platform, we implement stringent Know Your Customer (KYC) policies. KYC protocols are widely used by banks, brokers, and financial institutions as a proactive measure to track and identify suspicious accounts involved in illegal activities such as fraud, money laundering, and terrorism financing. By adhering to KYC regulations, we ensure a secure trading environment and minimize the risk of financial losses associated with unauthorized transactions.

Security Measures

RoboFund prioritizes the security of sensitive data to ensure its integrity and confidentiality. Your account information, transaction history, and details are treated as highly valuable documents subjected to comprehensive security measures and fraud checks. To maintain the integrity of our platform and protect electronic transactions, including activating the deposit method, we require certain data from you. These measures are essential to uphold the robust protection methods implemented for the security of your financial activities.

When depositing funds into your RoboFund trading account, certain documents are required for verification:

Please submit a colored image of the front and back of your valid passport, clearly showing your photo and any signature. If no passport is available, we accept a government-issued photo ID. Ensure the ID is presented in full color to facilitate easy verification of its authenticity.

For KYC purposes, we request a colored photo of the front of the debit or credit card used to fund your RoboFund trading account, displaying the first 6 and last 4 digits. Please ensure the image includes your signature on the back of the card. To protect your sensitive information, you may cover the middle digits and CVV when submitting the photo.

To complete the KYC process and authorize your RoboFund trading account, we require proof of residence. Please submit a utility bill, municipal tax bill, or bank statement dated within the last 3 months, bearing the same name as your passport or ID. Please send your proof of residence (in color) to [email protected].

When Should I Submit These Documents?

For smooth processes and transactions, we ask you to submit all required documents promptly. These ensure the security of your account’s cash transactions. While certain actions on your RoboFund trading account can be performed in advance, we may request documents before specific deposits or trades. Failure to provide the required documents may result in the cancellation of pending withdrawals, with a notification sent through our system.

How Do I Submit These Documents?

Please scan your documents or take high-quality digital photos and save them as JPEGs. Send the images to us at [email protected].

How Can I Ensure the Security of My Documents with You?

At RoboFund, we prioritize the security of documents by using top-notch encryption techniques and storing files in segregated folders for each customer. Rest assured that your information is treated with the utmost confidentiality and respect.

Will I Be Charged if I Do Not Provide the KYC Documents?

At RoboFund, customer accounts receive the highest privacy and protection, monitored by diligent professionals who prioritize account verification. KYC procedures are crucial for the secure and accurate processing of funds back to our customers.

Refusal to undergo the KYC process will be considered as an abuse of the account and services. Failure to comply within specified timeframes will result in a weekly fee of 5%.
 

1. After the first deposit, documents must be submitted within 5 business days to meet the deadline.
2. For each subsequent deposit, a deposit declaration (DOD) must be submitted within 3 business days.

Thank you for your cooperation in ensuring that RoboFund remains a safer trading environment.